Effective Date: Monday 1st July 2024

  1. Introduction

Welcome to The Learning Compass, a platform dedicated to matching neurodiverse, multilingual learners with specialist tutors. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

  1. Information We Collect

We collect various types of information in connection with the services we provide, including:

a. Personal Information:

  • Learners:Name, age, email address, preferred languages, learning preferences, neurodiversity details, and other information relevant to providing personalised tutoring services.
  • Tutors:Name, contact information, qualifications, languages spoken, a DBS certificate, areas of expertise, and experience with neurodiverse learners.

b. Usage Data:

  • Information about how you use our platform, such as IP address, browser type, access times, pages viewed, and the referring website.

c. Cookies and Tracking Technologies:

  • We use cookies and similar technologies to collect data about your interactions with our website to enhance user experience and analyse usage patterns.
  1. How We Use Your Information

We use the information we collect for various purposes, including:

  • Matching learners with suitable tutors based on preferences and needs.
  • Facilitating communication between learners and tutors.
  • Improving our platform and services.
  • Conducting research and analysis to better understand user needs.
  • Sending newsletters, promotions, and updates related to our services.
  • Ensuring the security and integrity of our platform.
  1. How We Share Your Information

We do not sell or trade your personal information. However, we may share your information in the following situations:

  • With Tutors:Information about learners may be shared with potential tutors to facilitate an appropriate match.
  • With Learners:Information about tutors will be shared with learners to facilitate an appropriate match.
  • Service Providers:With third-party service providers who perform services on our behalf, such as payment processing and data analysis.
  • Legal Requirements:If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers:In connection with a merger, sale, or other transfer of assets, your information may be transferred to the new owner.
  1. Your Rights and Choices

You have several rights regarding your personal information, including:

  • Access and Correction:You can access and update your personal information through your account settings or by contacting us directly.
  • Data Portability:You have the right to request a copy of the data we have collected about you.
  • Deletion:You can request that we delete your personal information, subject to certain exceptions.
  1. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

  1. Children’s Privacy

Our platform is intended for users who are at least 18 years old. Any learners under the age of 18 must have an adult/parent/guardian acting on their behalf. If we learn that we have collected personal information from a child under 18, we will delete that information and you may be suspended from using our Services.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Effective Date” at the top of this policy. You are encouraged to review this Privacy Policy periodically to stay informed about our information practices.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us here or at:

The Learning Compass
Email: aiysha.khan@thelearningcompass.co.uk
Address: Learning Compass Tuition Ltd, 128 City Road, London, ECIV 2NX.

Thank you for choosing The Learning Compass. Your privacy and trust are paramount to us as we strive to provide a supportive and effective learning environment for neurodiverse, multilingual learners.