Safeguarding Policy

Effective Date: Monday 1st July 2024

1. Introduction

The Learning Compass is committed to providing a safe and secure environment for all users. Our platform matches neurodiverse, multilingual learners with specialist tutors. This Safeguarding Policy outlines the measures we take to protect the well-being of our users, particularly in the context of our in-built messaging service where personal information may be exchanged.

2. Scope

This policy applies to all users of The Learning Compass, including learners and tutors. It covers the use of our platform, including the in-built messaging service, and sets out the procedures for safeguarding personal information and ensuring the safety of all users.

3. Safeguarding Principles

• Safety:The safety of our users is our top priority. We are committed to creating a secure environment where users can interact confidently.
• Transparency:We maintain transparency in our processes and policies to build trust with our users.
• Confidentiality:We respect the privacy of our users and ensure that personal information is protected.
• Accountability:We hold ourselves accountable for upholding the highest standards of safeguarding.

4. User Eligibility

• Only individuals aged 18 and over are permitted to use The Learning Compass. All personal information stored for anyone under the age of 18 can be done on behalf of them by an adult, parent or guardian.

5. Personal Information Exchange

• Users may exchange personal information such as home addresses, postcodes, and phone numbers via our in-built messaging service. It is crucial to understand that disclosing personal information is done entirely at your own risk. We strongly advise users to share personal information responsibly and when necessary.
• We recommend that users limit the sharing of personal information and use the platform’s tools to facilitate communication as much as possible.

6. Monitoring and Moderation

• Suspicious activities or violations of our policies are promptly reviewed and addressed by our moderation team.

7. Reporting Concerns

• Users are encouraged to report any concerns or incidents that may compromise their safety or the safety of others. Reports can be made through the platform’s reporting feature or by contacting our support team directly at [Contact Email].
• All reports are taken seriously and investigated promptly and thoroughly.

8. Actions and Consequences

• Warnings:Users may receive warnings for minor infractions or inappropriate behaviour.
• Suspensions:Users may be temporarily suspended from the platform for repeated or serious violations.
• Bans:Users who engage in severe misconduct or pose a threat to others may be permanently banned from the platform.
• Legal Action:In cases of illegal activity or significant threats to user safety, we will cooperate with law enforcement and take appropriate legal action.

9. User Responsibilities

• Users are responsible for their behaviour and interactions on the platform.
• Users must respect the privacy and safety of others, refrain from sharing unnecessary personal information, and report any concerning behaviour.
• Users must acknowledge that any personal information shared is done so at their own risk.

10. Safeguarding Training and Awareness

• All tutors are recommended to read the government’s guide on ‘Keeping Children Safe in Education’ which can also be found here: https://www.gov.uk/government/publications/keeping-children-safe-in-education–2
• We provide resources and guidance to users on how to stay safe online and protect their personal information.

11. Data Protection

• We adhere to strict data protection regulations to safeguard users’ personal information. For more details, please refer to our Privacy Policy.
• Learner personal information is only accessible to Premium Tutors with access to the bulletin.
• Learners have the right to withhold or disclose personal information to those tutors who they deem an appropriate match.

12. Review and Updates

• This Safeguarding Policy is reviewed regularly to ensure it remains effective and up-to-date with best practices and legal requirements.
• Users will be notified of any significant changes to this policy.

13. Contact Us

If you have any questions or concerns about this Safeguarding Policy, please contact us at:

The Learning Compass
Email: aiysha.khan@thelearningcompass.co.uk
Address: Learning Compass Tuition Ltd, 128 City Road, London, ECIV 2NX.

Thank you for using The Learning Compass. Your safety and well-being are paramount to us as we strive to provide a supportive and secure environment for neurodiverse, multilingual learners and their tutors.

GENERAL SAFETY TIPS

• Use strong, complex passwords that are hard to guess.
• Avoid sharing personal information until you are comfortable.
• Report inappropriate language or behaviour immediately.
• Request evidence of DBS, qualifications and ID.
• Build up a strong, trusting relationship before sending any money online.